Refund Policy

Updated January 2023.

MONEY-BACK GUARANTEE

If you are dissatisfied with the Geek Lab. services subject to a service term commitment or subscription fee and which is your initial purchase of such service, you may notify us of cancellation for any reason within thirty (30) days after the date you first ordered or activated such Services (the "Refund" AND "Refund Period"). The Rebate only applies to the initial purchase of the Services, which is an upgrade to a free website by purchasing a Plan. The Rebate does not apply to additional purchases, upgrades, modifications or renewals of the Geek Lab Services.

 If you reside in a jurisdiction that requires a longer Refund Period, we will of course be happy to comply with such requirements, in accordance with all applicable laws. If Geek Lab receives such notice within the Refund Period, it will refund you the amount it actually charged you for the Services, in the currency originally charged, and cancel them accordingly. Please note that the refund amount may differ from the amount you were charged due to changes in exchange rates and third party fees. Geek Lab will not be responsible for any differences caused by changes in exchange rates or fees charged by third parties.

After the refund period, the fees paid by you are non-refundable and non-cancelable. In addition, if we discover that a cancellation notice has been issued in bad faith or in an illegitimate attempt to avoid payment for Services actually received and enjoyed, we reserve the right to charge the User who sent such notice for Services actually received, to the extent permitted by law.

Please note: Some services purchased on or through Geek Lab may not be refundable. These include third party services such as domains, commercial tools and applications.  Geek Lab will not refund amounts paid for non-refundable paid Services, applications or third party services.

OF PAYMENTS AND REIMBURSEMENTS.

The customer will pay in advance all charges corresponding to the service contracted to Geek Lab. As well as pay in advance the subsequent charges for services on the day of expiration of the contracted term for the duration of your subscription.

Geek Lab offers customers with newly created accounts with the company a thirty (30) day money back guarantee period, the customer agrees that all payments made are final and irreversible, once this period has passed, Geek Lab cannot and will not order the funds to be returned to the customer in the event that the customer believes the payment was made in error and has not requested a refund within the 30 day period.

The customer must notify Geek Lab of any change in his personal or financial data that would prevent the company from charging for the service contract.

The company may deny, temporarily suspend or eliminate the contracted service in the event that the customer fails to make the corresponding payments according to these terms of service.
The customer agrees that the terms of its service will be automatically renewed at the end of the contracted term unless Geek Lab has received a cancellation request following the procedure described in this document. Therefore, the customer agrees that any charge made for renewal of the contracted term is proper and releases Geek Lab from any dispute over such charge.

Geek Lab guarantees that, although the prices and characteristics of the services may vary, such variation will not affect the price at which the same was contracted by the client unless the client has not renewed the service within the established term and the service is cancelled/suspended by Geek Lab or the service is cancelled voluntarily by the client.

Geek Lab will send the invoice for the renewal of services with monthly billing cycle 7 days before the due date, for customers with quarterly, semi-annual, annual billing cycles and for the renewal of domains, the invoice will be sent 5 days before the due date, also a payment reminder will be sent 2 days before the due date.
In case the customer does not pay the service by the due date, Geek Lab will send up to 3 notifications so that the customer can pay the outstanding invoice, in case the customer ignores the notifications Geek Lab will proceed to suspend the service 5 days after the due date, the account will be completely deleted from the system 15 days after the due date of the invoice.

Geek Lab will add a late payment charge (Late Payment Fee) in case the customer fails to make the corresponding payments, this charge may vary between 5% and 10% of the total invoice and will be added to the outstanding invoice if it is for more than or equal to 3 days; in case the service has been suspended, it will be reactivated only after the customer pays the outstanding invoice(s) and its respective late payment fee(s) (late payment fee) if any.
In the event that companies such as Google, Facebook, WhatsApp, Instagram establish a fee for services that are currently free, it will be passed on to the customer at no additional charge.

OF THE PROMOTIONS

All promotions offered by Geek Lab are recurring (unless otherwise stated), i.e. when contracting a product with a promotional price, the customer will pay the same price for as long as the product remains active unless the customer has not renewed the product within the established terms and the service is canceled / suspended by Geek Lab or the service is canceled voluntarily by the customer. The promotion will be valid only while the service is active, if the service is suspended due to abuse or lack of payment the promotion with which it could have been contracted will be void.

TERM

This agreement will be in effect for the contracted term described in the customer's order (or otherwise 365 calendar days) and will be in effect from the time the service is requested from Geek Lab. The agreement will automatically renew at the end of the contracted term unless the customer notifies Geek Lab that he/she wishes to cancel the service by complying with the guidelines described in the "Cancellation of Service" section.

CANCELLATION OF SERVICE

Cancellation of the service by the customer:

If the client wishes to cancel any service contracted with Geek Lab, he/she must send a cancellation request at least 30 days in advance. This notification will only be valid once Geek Lab has confirmed its receipt by the customer.

The customer is free to request Geek Lab to cancel the service at any time. A link is provided within the Client Area in the product administration section to request cancellation of the service at any time.

Services other than web hosting plans, reseller hosting, streaming plans, virtual and dedicated servers, such as domain registration or purchase of SSL certificates, chat systems (Facebook, web, WhatsApp, etc.), mass mailing, customer service bots, cannot be cancelled. before the expiration of the term for which they were purchased because their renewal periods are annual.

In case of failure to comply with the notification procedure described above, the customer authorizes Geek Lab to renew the service and process all charges corresponding to the contracted service. This charge will not be refundable and the service will continue for the time charged.

In case the customer uses automatic payment subscriptions, he must cancel the subscription immediately after requesting the cancellation of the service; this cancellation of the subscription must be made by the customer from his account in the above mentioned payment services, failure to cancel the subscription will cause the automatic payment service to send the payment of the subscription on the date the subscription was created.

SERVICE CANCELLATION BY Geek Lab

Geek Lab, may cancel the service contracted by the customer at its own discretion and without prior notice to the customer in the following cases:

-If the customer has not complied with the prepayment of the service for the term of the contract

-If the customer has committed any breach of the commitments made in the "Terms and Conditions of Service". In the case of services with Facebook, Instagram and/or WhatsApp if the customer has violated the "Terms of Service" of the aforementioned companies.

- Geek Lab is not and will not be responsible for the integrity of data in accounts that are terminated, suspended or disconnected due to non-payment or violation of any rule set forth herein.

-The account may be suspended / terminated in case of any failure of Geek Lab staff, this includes, but is not limited to verbal or written failures, any kind of racial or gender discrimination; our staff is at your service, but they are professionals in their field and deserve the same respect as the customer.

-Accounts cancelled, suspended or disconnected for any infraction to the rules established in this contract will NOT be able to request a refund since by violating this contract they automatically lose all the guarantee offered by Geek Lab.

-If the customer has not paid within 15 days after the billing is due, the data stored in the customer's account will be completely deleted from our Data Center. 

USE OF ALLOCATED SPACE OR CONSUMPTION QUOTA

Geek Lab customers may not use our servers for the storage of files that are not related to the customer's website, if any customer's account violates this policy, the related content will be removed from the server, of course Geek Lab will make every effort to contact the customer before removing the files involved, however, this may happen without notice.

The web hosting and reseller hosting plans offered by Geek Lab cannot be used for sending mass mailings, the maximum amount of emails that an account can send will be negotiated with the client, all messages sent must be requested by the recipient and it is strictly forbidden to send any unwanted mail, also known as SPAM.

Chat Services (Web, Facebook, WhatsApp) as well as mass mailings and advertising in digital media are assigned a consumption quota, so if the customer exceeds the assigned quota, he/she must purchase more quota or wait until the following month for the monthly consumption quota to be restored.

SUSPENSION OF SERVICE

Geek Lab may deny, temporarily suspend or remove the contracted service in case the customer fails to make the corresponding payments according to these terms of service.
In case the service is suspended by Geek Lab, the company may display an informative web page mentioning such suspension within the web space contracted by the client or using the methods it deems convenient.

If the service was suspended by Geek Lab and the client does not cancel the payments 15 days after the due date, the company may delete all the data from the server, as well as the consumption quotas assigned and reuse the space and consumption quotas with other clients. Releasing Geek Lab from all responsibility for not having complied with the payments on the established date.

UPGRADE OR CHANGE OF PLAN / CONTRACTED SERVICE

Any change in the plan / service must be notified to Geek Lab at least 8 business days before the next payment date. This notification will only be valid once Geek Lab has confirmed its receipt to the customer. 

This includes among others, shared web hosting services, dedicated / VPS services, reseller hosting services, domain registrations and SSL security certificates / technology platforms, chat systems, digital media advertising.

If the notification procedure described above is not complied with, the customer authorizes Geek Lab to renew the originally contracted service and to process all corresponding charges. This charge will be non-refundable and the service will continue unchanged for the time charged.

Late or missing reimbursements (if applicable)

If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially issued.

Then contact your bank. There is often a processing time before a refund is issued.

If you have done all this and still have not received your refund, please contact us at [email protected].